FAQ Customers Account Management

Account Management

How Do I Reset My Password?

If you’ve forgotten your password or need to reset it:

1. Go to the Login page and click Forgot Password?
2. Enter your registered email address.
3. Check your inbox for a password reset link and follow the instructions to create a new password.

If you don’t receive the email, be sure to check your spam or junk folder, or contact our support team for assistance.

Can I Change My Account Information?

Yes, you can update your account information at any time:

1. Log in to your Demeter Earth account.
2. Go to your Profile Settings.
3. Edit the fields you’d like to update, such as your name, email, or phone number.

Changes are saved automatically, ensuring your account information is always up to date.