FAQ Vendors Common Issues and Troubleshooting

Common Issues and Troubleshooting

Account-Related Issues

  1. I Forgot My Password

    • Solution: Use the “Forgot Password” link on the login page to reset your password. Check your email for the reset link, and follow the instructions.

  2. I Can’t Log Into My Account

    • Solution: Ensure you’re using the correct email and password. If the issue persists, contact support at support@demeterearth.com.

  3. My Account Was Deactivated

    • Solution: Reach out to support to understand the reason and resolve the issue.

Store Setup Issues

  1. I Can’t Add My Store Logo or Banner

    • Solution: Ensure the image meets the required dimensions (e.g., 150x150px for logos and 900x250px for banners). If the issue persists, clear your browser cache or try a different browser.

  2. Store Information Isn’t Saving

    • Solution: Check for required fields. If all required fields are filled out and the issue persists, refresh the page and try again.

Product Listing Issues

  1. My Product Isn’t Showing in Search Results

    • Solution: Confirm the product is published and has been tagged correctly. Verify inventory levels and ensure the product is assigned to a relevant category.

  2. I Can’t Upload Product Images

    • Solution: Check the image file size and format (e.g., JPEG, PNG). Ensure your internet connection is stable during the upload.

  3. I Made a Mistake on My Product Listing

    • Solution: Go to your dashboard, edit the product details, and save the changes. Updates are reflected immediately.

Order Fulfillment Issues

  1. I Can’t Mark an Order as Fulfilled

    • Solution: Ensure all required fulfillment details are entered, such as tracking numbers (use "PICKUP" for store pickup). If the issue persists, contact support.

  2. My Customer Didn’t Receive Their Ready for Pickup Email

    • Solution: Verify that you clicked the “Ready for Pickup” button in your dashboard. If the issue persists, ensure the customer’s email address is correct in their order details.

Payment and Financial Issues

  1. I Haven’t Received My Payout

    • Solution: Check that your payment details are correctly entered in the dashboard. Payments are processed according to the platform’s payout schedule.

  2. A Customer Disputed a Payment

    • Solution: Contact support immediately with the order details. Demeter Earth will assist with resolving disputes.

Technical Issues

  1. The Dashboard Isn’t Loading Properly

    • Solution: Clear your browser cache, update your browser, or switch to another browser. If the problem continues, contact support.

  2. I’m Seeing an Error Message

    • Solution: Take a screenshot of the error and send it to support with a brief description of what you were doing when it occurred.

  3. I Can’t Access the Vendor Features

    • Solution: Ensure your account is active and verified. If you still can’t access features, contact support.

Communication Issues

  1. I Can’t Contact a Customer

    • Solution: Use the messaging system within the platform or the customer’s provided contact details. If these are unavailable, contact support for assistance.

  2. My Notifications Aren’t Coming Through

    • Solution: Verify that your notification settings are enabled and that the correct email address is associated with your account.

General Tips

  • Regularly Update Your Inventory: Keep your listings updated to avoid overselling.
  • Use High-Quality Images: Clear, professional images increase customer trust and sales.
  • Monitor Customer Feedback: Respond to reviews and address concerns promptly to maintain a good reputation.