FAQ Vendors Community Deals

Welcome to the Community Deals feature on Demeter Earth! This guide will help you understand how Community Deals work for vendors and how you can maximize your sales with this innovative tool.

1. What are Community Deals?

Community Deals allow you to offer discounted group pricing on your products when a certain number of customers purchase the product within a specified time. This feature encourages customers to team up with friends and family, driving more sales for your store.

2. How Do I Set Up a Community Deal?

Here are the steps to create a Community Deal:

  1. Log in to Your Vendor Dashboard: Access your dashboard by logging in to your vendor account.

  2. Navigate to Your Products Listing Page: Click on the “Action” button and choose Add Group Buy.

  4. Set Group Price:

    • Specify the discounted group price for the deal.

     

  5. Define Minimum Group Size: Determine the minimum number of participants required for the deal to activate.

  7. Set Time Limit: Specify the time frame during which customers can form a group to unlock the deal.

  9. Publish Your Deal: Save and publish your product. The Community Deal will now appear on the dedicated "Community Deals" section of the platform.

3. What Happens When a Customer Starts a Community Deal?

  • Customers who view your product can choose to start a Community Deal by inviting others to join.

  • Once the required group size is met within the set time frame, the discount is activated, and all participants can purchase the product at the discounted price.

4. How Do I Monitor Active Community Deals?

You can track active Community Deals from your vendor dashboard:

  1. Navigate to the "Community Deals" section in your dashboard by clicking Action on the product listing then choosing View Group Buy Product.

  2. View the status of each deal, including:

    • Number of participants joined.

    • Remaining time for the deal to complete.

    • Actual price.

    • Group Buy Price.

5. What Happens If the Group Size Is Not Met?

If the minimum group size is not met within the specified time frame:

  • The deal will expire.

  • No discounts will be applied.

  • Customers who attempted to join the deal will not be refunded the discounted price but can still purchase the product at the regular price.

6. What Are the Benefits of Offering Community Deals?

  • Increased Sales: Encourage group purchases, resulting in higher sales volumes.

  • Boosted Visibility: Your product will appear in the Community Deals section, attracting more attention.

  • Customer Loyalty: Engaging deals foster a stronger connection with your customers.

7. Can I Edit or Cancel an Active Community Deal?

Yes, you can make changes or cancel a Community Deal:

  • Go to your vendor dashboard.

  • Locate the active deal you want to modify.

  • Make the necessary changes or deactivate the deal.

Note: Changes will not affect customers who have already joined an active deal.

8. How Are Payments Handled for Community Deals?

Payments are processed once customers successfully join the deal:

  • Customers will be charged the discounted price.

  • Your earnings will reflect in your account after standard processing times, minus applicable fees.

9. Are There Any Fees for Using Community Deals?

There are no additional fees for offering Community Deals. Standard platform commission rates apply to all sales.

10. Tips for Maximizing Community Deals Success

  • Choose Popular Products: Feature items that customers are likely to purchase in groups.

  • Set Competitive Discounts: Offer an attractive discount that incentivizes group purchases while maintaining profitability.

  • Promote Your Deals: Share your Community Deals on social media and within your network to attract more participants.

11. Need Help?

If you have questions or need assistance setting up Community Deals, please contact our support team: