Vendor FAQ: Payment & Fulfilling Orders

Payment

We currently accept the following customer payment methods:

  1. Amazon Pay
  2. American Express
  3. Apple Pay
  4. Diners Club
  5. Discover
  6. Google Pay
  7. Mastercard
  8. PayPal
  9. Shop Pay
  10. Venmo
  11. Visa
  12. USDC

Fulfilling Orders

As a seller, you can manage all your orders from the Orders tab in your dashboard.

Orders Overview

  • The Order page provides a list of all orders placed with you.
  • To process orders, users need to assign a warehouse and setup their fulfillment options: local pickup, delivery, and/or shipping (see FAQ: Setting Up Your Store)
  • From the Orders page, you can:
    1. Accept and Fulfill new orders for pickup, delivery, or shipping. New Orders: Upon receiving an order in the "New orders" tab, vendors have the option to confirm, hold, or cancel it.
    2. Confirmed: In the "Confirmed" tab, users can view the orders to be processed and fulfill them. They can also generate shipping labels, and invoices, and send emails within this tab.
    3. Local Pickup: When the order is ready, generate and email the customer invoice -  this will let them know their order is ready for pickup. Once the customer has picked up their order, tap Mark as Fulfilled under Local Pickup. The customer will also receive an automated email letting them know that their order has been fulfilled.
    4. Local Delivery: Choose Local Delivery in the Fulfillment Details. Generate and email the customer invoice - this will let them know their order is in transit. Tap Mark as In Transit to move the order to the In Transit tab. Once the order has been delivered, tap Mark as delivered. The order will move to the Delivered tab and marked as completed. The customer will also receive an automated email letting them know that their order has been delivered.
    5. Generate Shipping Labels & Invoices: Tap the dropdown in Fulfillment Details to select your preferred carrier. Vendors can generate labels individually or in bulk. For bulk fulfillment, select multiple orders and generate labels and invoices in seconds. Demeter Earth supports multi-carrier shipping (e.g., USPS, UPS, FedEx) and creates AWB and packing slips automatically. 
    6. Pickup & Courier Scheduling: After labels are generated, you can generate manifests to organize shippers. Each manifest group orders by courier and pickup address. From the Order Processing -> Pickup Tab, you can schedule or cancel pickups directly within the interface.
    7. Ready to ship: In the "Ready to Ship" tab, users can create a manifest for the orders and move them to "In Transit."
    8. In Transit: Here, users can monitor the order's progress through various stages, including "Awaiting Pickup," "In Transit," "Out for Delivery," and more.
    9. Exception: All orders that were undelivered due to the following reasons will land here:
      - The shipper was not able to deliver the order.
      - The customer refused to accept the order.
    10. Delivered/Returned: "Delivered" or "Returned" are the logical endpoints for a shipper's journey. Demeter Earth's automated tracking system, compatible with multiple shippers, simplifies the process. Upon delivery completion, users gain access to a range of analytics for reconciling freight expenses, payment receipts, and shipping turnaround time (TAT). Local pickup orders are also moved to the Delivered tap when marked as completed.
    11. RTO: All the return-to-origin orders can be viewed here.
    12. Held: Access all the held orders in the "Held" tab, here you can either fulfill the order or move it to the New Order tab.
    13. Cancelled: Access all canceled orders in the "Cancelled" tab. Cancelling the order here will not cancel the order in Demeter Earth.

Auto-Payout on Order Fulfillment

Once the order is fulfilled, you will be automatically paid out via your PayPal or Stripe account. ACH payout is also available but may take up to 3 business days.