Vendors: Payment & Fulfilling Orders

Payment

We currently accept the following customer payment methods:

  1. American Express
  2. Apple Pay
  3. Diners Club
  4. Discover
  5. Google Pay
  6. Mastercard
  7. PayPal
  8. Shop Pay
  9. Venmo
  10. Visa
  11. USDC (coming soon)

Cash and Zelle Payments:

If you'd like to accept cash or Zelle outside of the standard checkout system, simply list your product at $0 and clearly state in the description that it’s cash or Zelle only. Be sure to include payment instructions and how customers should contact you to complete the transaction. While this method bypasses platform processing, we encourage clear communication and prompt fulfillment to maintain trust with buyers. This option is ideal for low-cost or local items where digital payment may not be necessary.

Keep in mind though that cash and Zelle payments DO NOT process through the platform, are less secure than the payment methods listed above, and buyers may not be as serious.

Fulfilling Orders

As a seller, you can manage all your orders from the Orders tab in your dashboard.

Orders Overview

  • The Order page provides a list of all orders placed with you.
  • To process orders, users need to assign a warehouse and setup their fulfillment options: local pickup, delivery, and/or shipping (see FAQ: Setting Up Your Store)
  • From the Orders page, you can:
    1. Accept and Fulfill new orders for pickup, delivery, or shipping. New Orders: Upon receiving an order in the "New" tab, vendors have the option to confirm, hold, or cancel it. They can also generate shipping labels, and invoices, and send emails.
    2. Confirmed: In the "Confirmed" tab, users can view the orders to be processed and fulfill them. They can also generate shipping labels, and invoices, and send emails within this tab.
    3. Pickup: Download manifests created for all orders, with each manifest corresponding to a unique combination of Shipper X Pick-up address. Users can schedule or cancel pickups for each manifest individually.
    4. Delivery: Enable Hand Delivery as a shipping partner in the Shipping Partner tab in the full vendor dashboard: app.shipturtle.com. Then make sure your Serviceable Area is set in your Warehouse. Customers within your radius will see "Delivery" as a checkout option; you'll manage fulfillment from your dashboard.
    5. Generate Shipping Labels & Invoices: Vendors can generate labels individually or in bulk. For bulk fulfillment, select multiple orders and generate labels and invoices in seconds. Demeter Earth supports multi-carrier shipping (e.g., USPS, UPS, FedEx) and creates AWB and packing slips automatically.
    6. Pickup & Courier Scheduling: After labels are generated, you can generate manifests to organize shippers. Each manifest group orders by courier and pickup address. From the Order Processing -> Pickup Tab, you can schedule or cancel pickups directly within the interface.
    7. Ready to ship: In the "Ready to Ship" tab, users can create a manifest for the orders and move them to "In Transit."
    8. In Transit: Here, users can monitor the order's progress through various stages, including "Awaiting Pickup," "In Transit," "Out for Delivery," and more.
    9. Exception: All orders that were undelivered due to the following reasons will land here:
      - The shipper was not able to deliver the order.
      - The customer refused to accept the order.
    10. Delivered/Returned: "Delivered" or "Returned" are the logical endpoints for a shipper's journey. Demeter Earth's automated tracking system, compatible with multiple shippers, simplifies the process. Upon delivery completion, users gain access to a range of analytics for reconciling freight expenses, payment receipts, and shipping turnaround time (TAT).
    11. RTO: All the return-to-origin orders can be viewed here.
    12. Held: Access all the held orders in the "Held" tab, here you can either fulfill the order or move it to the New Order tab.
    13. Cancelled: Access all canceled orders in the "Cancelled" tab. Cancelling the order here will not cancel the order in Demeter Earth.

Auto-Payout on Order Fulfillment

Once the order is fulfilled, you will be automatically paid out via your PayPal or Stripe account. ACH payout is also available but may take up to 3 business days.