Support and Policies
Support and Policies
What Is the Demeter Earth Refund Policy?
Demeter Earth operates a hybrid refund model to ensure fairness and flexibility:
- Seller-Handled Refunds: Vendors are responsible for refunds related to product quality, incorrect items, or failure to deliver.
- Platform-Handled Refunds: Demeter Earth covers refunds for issues like platform glitches, payment disputes, or delivery problems managed by the platform.
For any refund requests, please contact the vendor first. If the issue isn’t resolved, our support team is here to help.
How Do I Contact a Vendor?
You can contact a vendor directly through their store profile or product page:
- Visit the vendor’s profile page to find their contact details.
- Use the “Contact Vendor” option available on their product listing. If you need further assistance, feel free to reach out to our support team for help.
Can I Sign Up for Promotions and Updates?
Yes! Stay in the loop by subscribing to Demeter Earth’s marketing emails:
- Sign up on our website to receive updates on exclusive discounts, featured products, and community news.
- During checkout, opt in to receive promotional emails.
Privacy Policy
Click here to view a copy of our privacy policy.
Enjoy being part of a community that values fresh, local, and sustainable products!
Feed the soil. Harvest the future.